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Where a conventional remote maintenance system is used for the monitoring, data gathering and operation of a device, it leaves, in many cases, the interpretation, communication and dealing of the information to an operator. With such an information system, it is difficult to provide customers with quick, homogeneous services of high quality. We have developed a remote service system for a mechanical parking system, integrating a remote communication system, a call center system and a service information system that previously had been separately operated. The new system stores all the information relating to maintenance services that is shared among operators, servicemen, managers and designers.
Customer satisfaction of the service at a mechanical parking system depends on factors such as its availability at any time, no-shutdown (by prolonged MTBE) and quick recovery in the event of a shutdown (by reduced MTTR). The new system has been installed at the customer front (a parking service center) and is in operation. The system will also be applied to other machinery and devices.
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