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Inquiries via the Web site
 
Inquiries regarding SHI products:
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Personal Information
  * All personal information provided by customers is subject to the provisions stipulated in the company's Personal Information Privacy policy.
  * All personal information, opinions, or questions provided by customers shall be used for the purpose of answering inquiries or improving the company's products and services. This information shall not be used for any other purpose.
  * Personal information obtained by the company from customers shall not be provided to any third party except for use in the provision of services to customers.
  * Based on information from the company's customers, the company may provide customers with information on selected goods and services via e-mail or post.
The content of replies to customers via e-mail, telephone, or fax may not be displayed publicly, such as on a customer's Web site, etc., without the express consent of Sumitomo Heavy Industries, Ltd.
The company shall not reply to e-mails introducing or soliciting the use of products or services.

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